Frequently Asked Questions (FAQ)

We have organized the questions and answers within the following categories:

Membership / Registration / Membership Services

What is The National Geographic Traveler Reader Panel?

The National Geographic Traveler Reader Panel is an exclusive online forum of National Geographic Traveler readers. We know you have valuable opinions. We're listening.

With topical Web-based surveys throughout the year, you'll have a chance to give us a piece of your mind on a very wide range of topics. Survey participation is always 100% voluntary. Your feedback will be extremely valuable in shaping the magazine.

As a National Geographic Traveler Reader Panel member, you may receive invitations to local National Geographic Traveler promotional events. When you participate in one of our Web-based surveys, you may also have the opportunity to qualify to win prizes and other rewards.

How do I participate in The National Geographic Traveler Reader Panel surveys?

As a National Geographic Traveler member all you have to do now is watch your email for survey invitations. We'll invite you to participate in surveys we think you'll be qualified for based on the profile you provided during registration. Survey invitations will include the topic of the study, approximate length of time needed to complete the survey, the reward or incentive we are offering for taking the survey, and the URL where you can access the survey on the Web. You are never obligated to participate.

How frequently do I have to participate?

It is completely up to you! There is no minimum number of times you must participate in our surveys, and you can cancel your membership at any time.

What if I don't have time to participate?

Sometimes panel members are either too busy to respond to a survey invitation while the survey is 'active' or they do not see the email invitation until after the survey 'closes.' No problem! If you can't participate in a particular survey, just ignore the email invitation.

Whom do I contact if I have questions or problems?

We'd like to hear from you, and we promise a quick response! If you have questions about The National Geographic Traveler Reader Panel or a specific survey, you can email us at ngt@mediamarkinteractive.com

How do I 'unsubscribe' from The National Geographic Traveler Reader Panel?

You can unsubscribe by sending us an email ngt@mediamarkinteractive.com with the word 'Remove' in the subject line.

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Surveys and Opportunities

I haven't received an email invitation in a while. What's up?

Most likely, we haven't had a survey that would be appropriate or interesting to you based on the profile you provided when you registered. Or, if you've changed email addresses since you joined The National Geographic Traveler Reader Panel, it is possible that the contact information we have for you is outdated. If you suspect that this is the case, you can easily update your contact information. Send us an e-mail at ngt@mediamarkinteractive.com to update your information.

After I receive an email invitation to take a survey, how long do I have to complete it?

Surveys are usually available on the Web for three to five days. How long the survey is 'active' depends on how many respondents we need, qualifications of respondents, and how quickly members respond.

If I receive an email invitation, does that mean I'm automatically qualified for the survey?

No. Based on the information you provide when you register, we'll invite you to surveys for which you are likely to qualify. Sometimes, however, there are additional 'screening' questions to ensure the respondents we interview are the correct match (e.g., people who have purchased a computer within the last 6 months).

I tried to take a survey, but was told that I didn't qualify. What does that mean?

We do our best to invite you to surveys you'll be qualified for based on the information you provided when you registered. However, sometimes we have additional 'Screening Questions' to confirm that we interview only the correct cross-section of people.

Can my friends and family become members of The National Geographic Traveler Reader Panel?

Yes, we welcome you to invite your friends and business colleagues to join.

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How do you use the information I provide when I register?

The information you provide to us when you register is used for the purposes of better understanding your interests, activities and profile. Your privacy is important to us. Your answers will be combined with hundreds of other participants' answers and reported in total. Click here to view our complete Privacy Policy.

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Rewards of Membership

How and when will I be rewarded for my participation in a survey?

We realize that your time is valuable, so we may reward you for your participation in our surveys. Some surveys may offer drawings for airline tickets to almost anywhere in the United States.

How will I know if I win a prize?

Winners are notified by e-mail.

How can I learn more about the official prize drawings?

Each drawing has a link to “Official Rules” that you should review before entering.

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Help! Technical Difficulties

I was taking a survey but was interrupted before I finished the survey. Can I continue?

Depending on your browser capabilities, you should easily be able to resume the survey where you left off (assuming the survey is still 'active'). If your browser does not support this functionality, you may have to start the survey from the beginning. To resume the survey, either click on or copy and paste into your browser the original URL you used to start. Be sure to use the same email address to enter the survey that you previously used.

I tried to take a survey and got a 'file not found' error message.

Check to make sure the URL you are using is correct. Depending on your browser capabilities, you should be able to click on the survey URL in your email invitation to begin. You can also copy and paste the URL into your browser. If you choose to type the URL, be sure to type it exactly as it appears in your email invitation (please note that all survey URLs are case sensitive). Additionally, confirm that you are using the same email address where you received your survey invitation to access the survey. Unless specified otherwise, all of our surveys are programmed to work only with the email address to where we addressed the survey invitation.

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Other

If my e-mail or mailing address changes, how do I update my membership information?

It's simple! Just send us an e-mail ngt@mediamarkinteractive.com with your new contact information. Your membership profile will be immediately updated. I still have a question!

If we still haven't answered your question, visit the Contact Us page.

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